Returns and Exchanges

If you are not satisfied with your purchase and would like to return or exchange some items, please do so within a 14-day period from the day of receipt.

We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

Return conditions

All returned items must be unworn and in pristine condition with all the tags still attached.

For items purchased on sale, NSV US does not offer the possibility for a refund. These items can only be exchanged for another item from the collection or can be redeemed for store credit.  Store credit does not expire.

To initiate a return:

1. Within 14 days of receiving your order, send an email to info@nsvus indicating that you want to return or exchange one or more products.

2. We'll review your request and get back to you within 1-3 business days and provide you with return instructions.

3. Follow the provided instructions to complete the return process.

HOW LONG WILL IT TAKE TO RECEIVE A REFUND?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@nsvus.com