Shipping policy
WE SHIP YOUR ORDER FOR FREE
SHIPPING TO THE U.S.
Orders shipped from U.S. Warehouses:
Processing time: 1-3 Business days
Delivery time: 2-7 Business days
Orders shipped from Overseas Warehouses:
Processing time: 1-5 Business days
Delivery time: 7-14 Business days
INTERNATIONAL SHIPPING - EUROPE AND CANADA
Processing time: 1-5 Business days
Delivery time: 7-14 Business days
Please note: during promotional periods and/or holidays, order processing and shipping times may increase due to the high volume of orders.
CANCELLATIONS
We strive to provide efficient customer service and therefore we process your order as quickly as possible. However, because we know sometimes mistakes are made or buyer’s remorse happens, you have 1 hour to request cancellation at: https://account.noshrinkingvioletus.com
Once your order goes into processsing it cannot be cancelled. If you would like to return it after it has been delivered, you can follow the return policy.
Once an order is shipped, it is out of our hands and we cannot control the in-transit timing of delivery. You will be sent the Tracking Number as soon as we have it.
Orders are only shipped on Business Days (Monday to Friday), excluding federal holidays. Orders placed during the weekend will be processed on the next following business day.
ORDER TRACKING
Your order’s tracking may say that it has not been shipped because:
- The order has been processed and packaged and is waiting for the shipping carrier to pick it up, therefore it has not yet been scanned;
- The order may have been shipped, but due to the destination distance of the shipment, the first scan might not occur for a couple of days after you’ve been notified that the package has shipped and your initial issuance of the tracking number.
- The order may have gone out of stock and require additional processing time to complete the order.
ORDER IN TRANSIT
Orders will remain in “In Transit” status until it reaches the next shipping hub. Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days. If your package has remained “In Transit” for 7+ days since the most recent tracking update, please reach out to us to further investigate your issue. You can check the status of your order using the Track Your Order page.
RETURNED TO SENDER OR REFUSED DELIVERY
Carriers may label a parcel "Return to sender" (RTS), "Undeliverable", or "Customer refused delivery." If this happens, the item is returned to the warehouse — you don't need to create a return in the portal. Your credit will be issued automatically. Before re-ordering or placing another order to use your store credit, please double-check that you have entered correct address information to prevent a repeat refusal/return.
Common causes include a mismatched state/country, missing apartment or suite number, incomplete street address, or intentional refusal.
MULTIPLE DISCOUNT CODES PER ORDER
Generally, only one discount code can be applied per order. If you enter multiple codes, our system will automatically select and apply the highest discount for you. If a specific promotion allows for "stacking," you may enter multiple codes at checkout. Some promotional discounts are applied automatically and do not require you to enter a code. *Please note that discounts cannot be added or modified once your order has been placed.
**If the discount code applies to specific items in your order, you may want to consider applying that discount code to that order and place a second order to utilize a different discount code.
DISCOUNT CODE NOT WORKING
Discount codes are only available for a limited time. If the discount code is no longer available our system will not allow you to add it to your order. Discount codes may also not apply if the items in your cart do not match the criteria of the discount code.