Refund policy
*NEW RETURN POLICY AS OF AUGUST 31, 2026*
We have a 30-day return policy, which means you have 30 days from the date of delivery to request and complete a return.
To start a return, please use the self-serve function by signing into your customer account at https://account.noshrinkingvioletus.com or by clicking the people icon at the top of the page.
RETURNS
You have 30 days from the date of delivery to return your item. Please include your order # with your return. Returns are refunded via store credit. Store credit never expires. Credit equals the amount you actually paid for each returned item after discounts and promotions. Also, if you decide to purchase a return label from us, the cost is deducted.
Credits may be reduced or denied if returned items show wear, damage, or are Final‑Sale. Returns are processed within 2-5 business days after your item(s) are delivered to us.
Return shipping labels can be purchased for $7 (US Customers Only). You can of course choose to purchase your own return labels at your selected shipper of choice. Using return shipping labels provided by us is easily trackable and we can simply deduct your store credit by $7, making it a seamless transaction.
EXCHANGES
We do not offer exchanges but we welcome you to return your item(s) in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.
FINAL SALE ITEMS
Bodysuits, swimwear, undergarments, beauty products, cosmetics, jewelry and accessories are considered final sale, non-returnable and cannot be returned for store credit. We do not accept returns on gift cards. Gift cards never expire.
CRITERIA FOR RETURNS
- Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns so that you can file a claim with the shipper who loses your package.
- All returns must include the original packing slip or a slip that indicates your order # and what items are being returned. Not including this basic information with your return will delay your return and credit being processed if we have to do detective work.
- Damaged, defective, or incorrect items must be reported within 14 days of delivery.
- We reserve the right to delay a credit/refund until items are actually received based on credible concerns surrounding potential fraud.
CRITERIA FOR REFUNDS TO ORIGINAL PAYMENT METHODS
- If we cancel or short‑ship an item (out of stock before shipment). We refund that item to the original payment method.
- Please inspect your order upon receipt. If you receive a damaged, defective, incorrect, or incomplete item. Contact us at info@nsvus.com describing the damage, and attach at least 2 clear photos. Once verified, we will issue a complimentary return label, if needed, and refund those item(s) to your original payment method after we’ve received the return.
RESERVED RIGHTS REGARDING RETURNS
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.