Refund policy
We have a 21-day return policy, which means you have 21 days from the date of delivery to request a return.
Options for Returns: Refund or Store Credit
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags still attached, and in its original packaging. You’ll also need to provide your order number as proof of purchase. You may also be asked to send photos of its current condition, if we request photos, please send them in a timely manner.
To start a return, you can contact us at info@nsvus.com, and let us know if you would like a refund or store credit. Store Credit does not expire.
You can also decide to use the self-serve function by signing into your customer account at https://account.noshrinkingvioletus.com or by clicking the people icon at the top of the page.
If your return is accepted, we’ll send you a free shipping label to return the item(s). There is no restocking fee unless you do not use the return label within 7 days. Items sent back to us without first requesting a return will not be accepted. If we request photos of the item(s) and you do not send them within the 21-day window, your return will not be approved. You have 7 days to return the item once you are sent a return label. If tracking shows that you have not yet shipped the item back by the 7th day, a 20% restocking fee will be deducted from your refund.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned: intimates/lingerie, swimwear, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Please get in touch if you have questions or concerns about your specific item.
We do not accept returns on gift cards. Gift cards never expire.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nsvus.com