Contrast-Trimmed Scarf Collar Cardigan

PLEASE READ THE SHIPPING POLICY THOROUGHLY. HERE IS WHAT TO EXPECT AFTER YOU PLACE YOUR ORDER. 

1. Estimated Delivery Window: 

After you place your order, you’ll receive a thank you email which includes the item(s) you ordered and an estimated delivery date range. This range is the timeframe we are committed to. If we learn we cannot meet it, for example due to a stock issue, you will be notified as soon as we are aware. If it’s not possible to restock the item, you will automatically receive a full refund to your original payment method. 

2. Tracking:

Some orders ship from our overseas warehouse. For these orders, you will receive a domestic tracking number only after the international carrier hands the package to the domestic carrier. Occasionally, that tracking number is issued before the domestic carrier has scanned the package, so tracking may show no movement for a short time (especially over weekends and holidays). For example, a package that arrives at a domestic hub late on a Friday afternoon may not show its first scan until Monday. This is normal and does not mean the package has not shipped. Once the domestic carrier scans and takes possession of your package, you will receive an email and your status will change to “In Transit”. 

Your tracking may also show no movement, or say your order has not shipped, for these reasons:

• Your order is packed and waiting for the carrier to pick it up, so it has not yet been scanned.
• Your order has shipped, but the first scan can take a couple of days after your tracking number is issued, depending on the distance involved.
• An item in your order is out of stock and needs additional processing time. If this happens, we will email you as soon as we know.

Your package is still on schedule as long as the delivery date falls within the window in your confirmation email.

3. Order Updates:

You will receive an email at each stage: order confirmation (your order is now being processed), shipping soon (your package is prepared and awaiting carrier pickup), in transit, out for delivery, and delivered. Orders are not shipping during the processing time, so you will not receive tracking or shipping updates until the “shipping soon” email arrives. Your confirmation email shows your estimated delivery range.

4. Delivery estimates

Our delivery estimate is a range based on our past experience with the international and domestic carriers. Carrier speeds vary, so we cannot guarantee an exact delivery date. If you need your order faster, please shop our “Ships from the USA” collection for faster shipping.

5. Orders in transit

Orders remain “In Transit” until they reach the next shipping hub, and scans sometimes pause for several days due to carrier conditions outside our control. If your package has not arrived by the end of your delivery window, or shows no tracking update for 7 or more days, please email us at info@nsvus.com with your order number and we will open a carrier inquiry. You can check your order status anytime on our Track Your Order page.

6. Returned to sender or refused delivery

 If a carrier marks a package “Return to Sender,” “Undeliverable,” or “Customer Refused Delivery,” it is sent back to our warehouse. You do not need to start a return in the portal. Once we receive it, we will issue your store credit for your order total, minus a 20% restocking fee. Common causes include a mismatched state or country, a missing apartment or suite number, or an incomplete street address. Before reordering, please double-check your address to avoid a repeat return.

7. Discount codes

Only one discount code can be used per order. If you enter more than one, our system automatically applies the highest discount. When a promotion allows stacking, we will say so, and some promotions apply automatically without a code. Codes are available for a limited time and may not apply if the items in your cart don’t meet the code’s criteria. Discounts cannot be added or changed once an order has been placed. If a code applies only to certain items, you are welcome to place separate orders to use different codes.

8. Shipping days

Orders ship Monday through Friday, excluding federal holidays. Orders placed over the weekend or on a holiday begin processing the next business day. Once an order has shipped, the carrier controls the in-transit timing. You will receive your tracking number by email as soon as we have it.

*WE SHIP YOUR ORDER TO YOU FOR FREE*

SHIPPING TO THE U.S.

Orders shipped from U.S. Warehouses:
Processing time: 1-3 Business days
Delivery time: 2-7 Business days 

Orders shipped from Overseas Warehouses:
Processing time: 1-5 Business days
Delivery time: 7-14 Business days 

INTERNATIONAL SHIPPING - EUROPE AND CANADA
Processing time: 1-5 Business days
Delivery time: 7-14 Business days 

Please note:  during promotional periods and/or holidays, order processing and shipping times may increase due to the high volume of orders. 

9. Cancellations

We strive to provide efficient customer service and process orders as quickly as possible, but we know mistakes and second thoughts happen. You have 1 hour after placing your order to request a cancellation at account.noshrinkingvioletus.com. Orders canceled within this window are refunded in full to your original payment method, typically within 1 business day.

After the 1-hour window, your order enters processing and can no longer be canceled. Once it has been delivered, you are welcome to return it under our Return Policy.

If we need to cancel your order, for example because an item cannot be restocked, you will automatically receive a full refund to your original payment method.

10. Respectful communication

We’re happy to help with any questions about your order. To keep response times fast, please send one email per concern. We reserve the right to decline future orders from customers whose communications are abusive, threatening, or harassing.

11. Contacting Us:

If your package has not arrived by the end of your delivery window, please email us at info@nsvus.com with your order number and we will gladly follow up with the carrier. Please send one email per concern so we can respond as quickly as possible. We reply within [1–2] business days, Monday through Friday, 9:30am - 5:00pm.

By placing an order, you acknowledge that you have read and agree to this policy.

A Note From Us

We feel truly blessed when we receive an order and we do not take it for granted. We’re a small, human-run shop, and we’re not run by an AI bot. We put a lot of time into sourcing products, writing product pages, and processing orders, and we want you to be happy with what you receive. If we make a mistake, we will do our best to make it right. We appreciate every order and ask that we treat each other with courtesy, as described under Respectful Communication above.

We have a 30-day return policy, which means you have 30 days from the date of delivery to request a return. Please follow instructions to be credited properly and to avoid a 20% restock fee.

To start a return, please use the self-serve function by signing into your customer account at  https://account.noshrinkingvioletus.com or by clicking the people icon at the top of the page.  

RETURNS

It is important that you include your order # with your return, and follow any instructions provided in the email sent to you.  Returns are refunded via store credit.  Store credit never expires.  Credit equals the amount you actually paid for each returned item after discounts and promotions. Also, if you decide to purchase a return label from us, the cost is deducted.

Credits may be reduced or denied if returned items show wear, damage, or are Final‑Sale. Returns are processed within 2-5 business days after your item(s) are delivered to us.

At our discretion, return shipping labels can be purchased for $7 (US Customers Only).   If we approve your return and do not send you a shipping label, please purchase your own at your selected shipper of choice.  Please keep your tracking number so that you can contact your shipper should any delivery issues arise.  If we do choose to send you a label, and you do not use our label, you will not be charged.

If you refuse delivery of an order you have placed with us, you will be charged a 20% restock fee.

 EXCHANGES

We do not offer exchanges but we welcome you to return your item(s) in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

FINAL SALE ITEMS

Bodysuits, swimwear, undergarments, socks, beauty products, cosmetics, jewelry and accessories are considered final sale, non-returnable and cannot be returned for store credit.  We do not accept returns on gift cards. Gift cards never expire.

CRITERIA FOR RETURNS

• Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns so that you can file a claim with the shipper who loses your package.
• All returns must include the original packing slip or a slip that indicates your order # and what items are being returned.  Not including this basic information with your return will delay your return and credit being processed if we have to do detective work.
• Damaged, defective, or incorrect items must be reported within 14 days of delivery.
• We reserve the right to delay a credit/refund until items are actually received based on credible concerns surrounding potential fraud.

CRITERIA FOR REFUNDS TO ORIGINAL PAYMENT METHODS

• If we cancel or short‑ship an item (out of stock before shipment). We refund that item to the original payment method.
• Please inspect your order upon receipt.  If you receive a damaged, defective, incorrect, or incomplete item.  Contact us at info@nsvus.com describing the damage, and attach at least 2 clear photos.  Once verified, we will issue a complimentary return label, if needed, and refund those item(s) to your original payment method after we’ve received the return.

RESERVED RIGHTS REGARDING RETURNS

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.