Judy Blue Mid-Rise Retro Wide Leg Jeans

PLEASE READ SO THAT YOU CAN MANAGE YOUR EXPECTATIONS. 

1. When you place your order, you will receive a thank you email which includes the item(s) you ordered as well as an estimated range of delivery dates (pay attention to this). If we can’t meet this range, due to lack of stock or some other reason, you will be notified as soon as we are aware that we cannot honor the timeline.  If it’s not possible to restock the item you will automatically receive a refund to your original payment method. 
   
   
2. If your order is coming from the overseas warehouse, you will only receive a domestic tracking number once the international carrier has transferred it to the domestic carrier.  You may receive that domestic tracking number before the domestic carrier has actually scanned it, so if you use the tracking app on our website and it appears that no movement is happening it may be because the domestic carrier hasn’t actually scanned the package yet.  
   
   We’ve had this happen when a package arrived to JFK on a Friday late afternoon and a customer who had been emailing us relentlessly, called us liars and accused us of not actually shipping the package.  And then, when they received their package 2 days later on Sunday, not a peep of apology was heard from them.  Mind you, their package was within the delivery window as per the Thank You For Your Purchase email.  Please don’t be like this customer.  It was 10 days of multiple, daily emails and unnecessary threats to report us to PayPal even though we were in complete compliance with the processing and delivery times. Your purchase does not give you the right to behave badly.
   
   
3. When you receive the “Thank You For Your Purchase” email, your order is being processed.  Pay attention to the processing times below and the delivery estimate in that email.  Your order will not be shipped during the processing times, so sending an email immediately after placing an order, asking when it will be shipped is nonsensical.
   
   
4. You will receive an email when your order is about to ship (which means the package has been prepared and is simply waiting for the carrier to pick it up).  This email may include the domestic Tracking Number if the label has been prepared in advance, but keep in mind, it may appear that no movement or progress is happening because it hasn’t yet been scanned by the next carrier (if your order is coming from the overseas warehouse).
   
   
5. You will receive an email telling you when your package is in transit (which means the domestic carrier has scanned and taken possession of the package from the international carrier).
   
   
6. You will receive an email telling you when your package is out for delivery by the domestic carrier.
   
   
7. You will receive an email when your package has been delivered by the domestic carrier.
   
   
8. Our delivery estimate (in the Thank You For Your Purchase email) is a range based on prior experiences with the international and domestic carriers.  Sometimes they are faster, sometimes not. We give you a range because we cannot guarantee the exact date.  If you are in a rush, a generally anxious person, lack patience or absolutely need to have it by an exact date and time, please do not order from us.
   
   
9. If you need faster shipping times, please order from the: “Ships from the USA” collection.
    
10. If the processing and shipping times are not something you can accept, please do not order from us and then complain about it later in daily emails. 
    
    
11. If the processing and shipping times are not something you can accept, please do not order from us and then threaten to open a false dispute with PayPal because you do not want to abide by the processing and shipping times as per this policy.
    
    
12. If you thought you could handle the processing and shipping times, and then changed your mind after placing your order, you have 1 hour to cancel.  Cancel it within that hour.  No harm no foul.  
    
    
13. If you are disrespectful, threatening and harassing towards us, you do not need to tell us that you will never order from us again, because we will never allow you to order from us again. Like our name says, we are NO SHRINKING VIOLET, and we are not here to take your abuse.
    
    

*WE SHIP YOUR ORDER TO YOU FOR FREE*

SHIPPING TO THE U.S.

Orders shipped from U.S. Warehouses:
Processing time: 1-3 Business days
Delivery time: 2-7 Business days 

Orders shipped from Overseas Warehouses:
Processing time: 1-5 Business days
Delivery time: 7-14 Business days 

INTERNATIONAL SHIPPING - EUROPE AND CANADA
Processing time: 1-5 Business days
Delivery time: 7-14 Business days 

Please note:  during promotional periods and/or holidays, order processing and shipping times may increase due to the high volume of orders. 

CANCELLATIONS

We strive to provide efficient customer service and therefore we process your order as quickly as possible.  However, because we know sometimes mistakes are made or buyer’s remorse happens, you have 1 hour to request cancellation at https://account.noshrinkingvioletus.com.  

Once your order goes into processsing it cannot be cancelled.  If you would like to return it after it has been delivered, you can follow the return policy.  

Once an order is shipped, it is out of our hands and we cannot control the in-transit timing of delivery.  You will be sent the Tracking Number as soon as we have it. 

Orders are only shipped on Business Days (Monday to Friday), excluding federal holidays.  Orders placed during the weekend will be processed on the next following business day.

ORDER TRACKING

Your order’s tracking may say that it has not been shipped because:

• The order has been processed and packaged and is waiting for the shipping carrier to pick it up, therefore it has not yet been scanned;
• The order may have been shipped, but due to the destination distance of the shipment, the first scan might not occur for a couple of days after you’ve been notified that the package has shipped and your initial issuance of the tracking number.
• If your order is coming from an overseas warehouse and is en route, in the process of being transferred to the domestic carrier. In this instance it may look like tracking has not moved, but activity is happening. You will receive a notification once a domestic carrier has scanned and taken possession of your package from the overseas carrier.  That is when the tracking status will change to "In Transit".  
• The order may have gone out of stock and require additional processing time to complete the order.

ORDER IN TRANSIT

Orders will remain in “In Transit” status until it reaches the next shipping hub. Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days. If your package has remained “In Transit” for 7+ days since the most recent tracking update, please reach out to us to further investigate your issue. You can check the status of your order using the Track Your Order page.

RETURNED TO SENDER OR REFUSED DELIVERY

Carriers may label a parcel "Return to sender" (RTS), "Undeliverable", or "Customer refused delivery." If this happens, the item is returned to the warehouse — you don't need to create a return in the portal. Your credit will be issued automatically minus a 20% restock fee.  Before re-ordering or placing another order to use your store credit, please double-check that you have entered correct address information to prevent a repeat refusal/return.

Common causes include a mismatched state/country, missing apartment or suite number, incomplete street address, or intentional refusal.

MULTIPLE DISCOUNT CODES PER ORDER

Generally, only one discount code can be applied per order. If you enter multiple codes, our system will automatically select and apply the highest discount for you. If a specific promotion allows for "stacking," you may enter multiple codes at checkout. Some promotional discounts are applied automatically and do not require you to enter a code.  *Please note that discounts cannot be added or modified once your order has been placed.

**If the discount code applies to specific items in your order, you may want to consider applying that discount code to that order and place a second order to utilize a different discount code.

DISCOUNT CODE NOT WORKING

Discount codes are only available for a limited time. If the discount code is no longer available our system will not allow you to add it to your order.  Discount codes may also not apply if the items in your cart do not match the criteria of the discount code.

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OF NOTE:  We feel truly blessed when we receive an order and we do not take it for granted.  We spend an unbelievable amount of time sourcing products, editing product pages and processing your orders.  We want to give you a variety of choices, at various price ranges and fabrics.  We want you to receive something you are pleased with.  We highly value communication and great customer service.  We operate with integrity as a core tenant.  

Although we have sourced and populated the store with a very large range of products, we are not a very large company.  If this were a brick and mortar, we would be characterized as a mom and pop shop. This store is not being run by an AI bot.  We are human, if we make a mistake, we will do our best to correct it.  

Please treat us with the same respect you would like to be treated with.  If this seems too difficult for you to do, please do not order from us.  We really mean it . . . keep your money and attitude to yourself.  Some things are not worth the aggravation - not all money is good money.

We have a 30-day return policy, which means you have 30 days from the date of delivery to request a return. Please follow instructions to be credited properly and to avoid a 20% restock fee.

To start a return, please use the self-serve function by signing into your customer account at  https://account.noshrinkingvioletus.com or by clicking the people icon at the top of the page.  

RETURNS

It is important that you include your order # with your return, and follow any instructions provided in the email sent to you.  Returns are refunded via store credit.  Store credit never expires.  Credit equals the amount you actually paid for each returned item after discounts and promotions. Also, if you decide to purchase a return label from us, the cost is deducted.

Credits may be reduced or denied if returned items show wear, damage, or are Final‑Sale. Returns are processed within 2-5 business days after your item(s) are delivered to us.

At our discretion, return shipping labels can be purchased for $7 (US Customers Only).   If we approve your return and do not send you a shipping label, please purchase your own at your selected shipper of choice.  Please keep your tracking number so that you can contact your shipper should any delivery issues arise.  If we do choose to send you a label, and you do not use our label, you will not be charged.

If you refuse delivery of an order you have placed with us, you will be charged a 20% restock fee.

 EXCHANGES

We do not offer exchanges but we welcome you to return your item(s) in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

FINAL SALE ITEMS

Bodysuits, swimwear, undergarments, socks, beauty products, cosmetics, jewelry and accessories are considered final sale, non-returnable and cannot be returned for store credit.  We do not accept returns on gift cards. Gift cards never expire.

CRITERIA FOR RETURNS

• Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns so that you can file a claim with the shipper who loses your package.
• All returns must include the original packing slip or a slip that indicates your order # and what items are being returned.  Not including this basic information with your return will delay your return and credit being processed if we have to do detective work.
• Damaged, defective, or incorrect items must be reported within 14 days of delivery.
• We reserve the right to delay a credit/refund until items are actually received based on credible concerns surrounding potential fraud.

CRITERIA FOR REFUNDS TO ORIGINAL PAYMENT METHODS

• If we cancel or short‑ship an item (out of stock before shipment). We refund that item to the original payment method.
• Please inspect your order upon receipt.  If you receive a damaged, defective, incorrect, or incomplete item.  Contact us at info@nsvus.com describing the damage, and attach at least 2 clear photos.  Once verified, we will issue a complimentary return label, if needed, and refund those item(s) to your original payment method after we’ve received the return.

RESERVED RIGHTS REGARDING RETURNS

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.