Moissanite 925 Sterling Silver Necklace

FREE SHIPPING - CURRENTLY ONLY SHIPPING TO THE U.S.

Orders shipped from U.S. Warehouses:
Processing time: 1-3 Business days
Delivery time: 2-7 Business days 

Orders shipped from Overseas Warehouses:
Processing time: 1-3 Business days
Delivery time: 4-14 Business days 

Please note:  during promotional periods and/or holidays, order processing and shipping times may increase due to the high volume of orders. 

We process your orders as quickly as possible, usually within 1 business day.  However, once the order is shipped it is out of our hands and we cannot control the timing of delivery.  Please use the Track My Order option on our site if you are anxious about your order.  Note:  If your order is coming from an overseas warehouse it will not show tracking information until it has been transferred to the U.S.-based delivery service.

Orders are only shipped on Business Days (Monday to Friday), excluding federal holidays.  Orders placed during the weekend will be processed on the next following business day.

If by some chance your package arrives damaged because of shipment, please email info@nsvus.com within 5 business days and include photos of the damage so we can further assist you.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide your order number / receipt as proof of purchase. 

To start a return, you can contact us at info@nsvus.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@nsvus.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nsvus.com